When we talk about customer relationship management or CRM we think of software that allows you to manage and improve relationships with potential customers and exisiting customers.
But customer relationship management varies by department.
When the department is the sales department, a CRM is used mainly for lead and pipeline management.
Your support team could use a CRM to manage support requests, i.e. customer tickets, while the marketing could use tools to analyze how users respond to online campaigns.
Simplify the sales process
In short, a CRM system for your sales team will simplify the sales process thanks to professional tools for managing the sales funnel.
Data is centralized and you can spend less time searching for information and focus more on building relationships with prospects.
A sales CRM is a tool for managing prospects or customers throughout the sales process: In other words, you can manage any interaction between sales reps and leads, tracking communications, automatically organizing data, etc.
Centralize sales activities
Salespeople spend their days between searching for prospects and cold calling, negotiating, and field sales.
Managers are busy monitoring the performance of their salespeople and educating the team. Without a centralized system, things can get complicated quickly.
Sales CRM can integrate with your existing communication tools and channels, therefore, simplifying the management of all your activities from a single platform.
Sales reps can easily find the information they need to properly follow up with a customer.
In addition, they can interact with customers through all communication channels, such as e-mail or telephone.
Sales CRM minimize data entry errors by being able to automatically record actions taken by a representative within the CRM application, such as initiating a sales call or sending a follow-up email.
Moreover, a Sales CRM doesn’t just make information more accessible but also helps you identify performance or operational issues that could impact your sales growth.
If you don’t use a sales CRM, analyzing problems can be a nightmare. Imagine having to manage data in spreadsheets and struggle with Excel formulas.
With a CRM, customer information is automatically populated in real time to provide insight into the functioning of the sales team as a whole or just a single salesperson.
You can view and analyze the activities of your sales reps, including the number of calls made, emails, appointments, completed tasks and much more.
With a CRM you can track your team’s goals, filtered by pipeline, single representative, etc. If there are bottlenecks in your sales process or performance issues with individual reps, your sales CRM will help highlight that.
Shorten your sales cycle
A sales CRM automates tasks and data analytics that typically slow down your work. New relationships can be established in less time allowing sellers to move deals through the sales pipeline faster.
Better team work
Marketing and Sales are the ones that generate revenue. When both teams can work together and efficiently, your business grows!
Both teams can work more effectively with a Sales CRM!
In addition, the use of a Sales CRM can help Marketing optimize the data entered by the sales team, set up best promotional activities and develop more effective campaigns to attract new customers.