Privacy at Onpipeline

From day one, Onpipeline was designed with privacy in mind.
We wanted to help our customers, while keeping privacy at the core.

Privacy Notice

Simple navigation and consultation of the website do not generally involve the gathering of users personal data and only relate to the processing in anonymous form of so-called navigation data.

This Notice applies to the processing of Personal Data collected by us when you:

  • Use our Service(s) – Applicable to our Customers, and their Users
  • Visit our websites
  • Visit our Offices
  • Receive communications from us
  • Register for, attend or take part in events, webinars or contests

Data controlled and processed by us

Personal data we control include all information that may refer to natural or legal persons, for example first and last names, postal address, e-mail address and telephone number.

We inform the User that the personal data communicated and gathered in the context of the registration process are held and processed by us for the purposes listed below.

  1. carrying out reporting activities with the client based on contractual agreements subscribed with us;
  2. administrative purposes, and for performing obligations under the law, for example, accounting, tax, or adhering to court orders;
  3. with specific consent, sending newsletters and marketing materials via email, periodically;
  4. with specific consent, receiving updates on our activities and new postings on our websites;
  5. with specific consent, receiving promotional notices on event invites, training, webinars, special promotions or participating in market research and analysis;
  6. in the case of curriculum vitae, exclusively for the selection process.

The legal ground for processing data is the consent freely given by the user. Also, the legal ground for processing data is to render our sites or applications features following the user’s access or the execution of a contract.

Processing for the aforementioned purposes occurs manually or electronically, depending on the purposes for which the data are communicated. The User must provide personal data which are true and accurate and up-to-date for purposes of creating and managing the contractual relationship with us and of utilising the Service.

Data shall be stored for a term that is strictly necessary for the management of the purposes for which the data was collected, in compliance with the law in force and the legal obligations. In any case, we have enacted practices that prohibit the storage of data for an indeterminate term and therefore limits the storage term in compliance with the principle of minimising data processing.

Data-gathering will also be with a view to transferring the data to associated companies, subsidiaries, or companies carrying out functions closely connected with and instrumental to the Service we provide.

Collected data, if necessary or fundamental to execute the indicated purposes, may be used by external third-party Processors, or depending on the case, disclosed to the same independent controllers and more specifically: The companies belonging to our corporate group, individuals, companies, associations or groups of professionals that provide assistance and advice to our Company, entities or associations that provide services connected and instrumental to carrying out the above-mentioned purposes.

In any case, personal data will never be disseminated.

Data collected and entered by Clients

Onpipeline Clients (Customers) may store or upload into our application 3rd party data. Onpipeline has no direct relationship with individuals, companies and organizations whose data it hosted. Clients are responsible for the manner in which they collect, distribute and process such information.

Each Client is responsible for providing a notice to third parties concerning the purpose for which their Personal Data is collected and how this Personal Data is processed through our application.
Onpipeline does not know the use of personal information contained within its Clients Data, is not acting as data controller and does not have the responsibilities under the GDPR. Onpipeline shall be considered only as a “processor” on behalf of its Clients.

Integrated Services

Our Clients have the option to integrate certain services provided by third parties (i.e. calendars provided by Google, Microsoft, etc.). By authorizing us to connect with a third party, Clients authorize us to access and store information that the Integrated Service makes available to us, and to use and disclose it in accordance with this Policy. We consider data from integrated services as “data collected and entered by Clients”. Please refer to privacy settings and terms of use of each Integrated Service to understand what information they make available to us.

Data processors

We may work with external providers for development, hosting, systems maintenance, etc. Real data is not accessible in case of external developers, but third parties may have access to data as part of providing their services. We always limit the information provided to what is reasonably necessary, and our agreements ask them to maintain confidentiality. Third parties that have access to data and might potentially process personal information are listed in the processors section. 

Rights of the User

It is possible to access, object to the processing or request the erasure, the modification or the updating of all the personal data collected by us, at any time, by exercising the right to limit the data processing and the movement of data, by sending an email to:


Onpipeline undertakes to maintain the security of all data gathered using technical and organisational tools. The safety measures are aimed at reducing to the minimum the risk of destruction or loss of data and the risk of unauthorised access, and they include the possibility of limiting access to the data to authorised Onpipeline personnel alone. Onpipeline employees acknowledge that they are bound by standards of data security and data confidentiality.

Cancellation of data

All data is held only for a period of time strictly necessary for the purposes for which the data was gathered. Without prejudice to the right to immediately block the use of data for commercial and marketing purposes, it may prove necessary to hold the data for a further period of time for purposes of satisfying legal provisions or for accounting and administrative purposes.


In the future, modifications to this Privacy Policy may be introduced for purposes of ensuring ongoing compliance with applicable legal rules. We invite Users to carefully read the rules applied by ourselves for the gathering and processing of personal data.

Applicable law and court of exclusive jurisdiction

The parties agree that, to the extent permitted by applicable legal rules and international agreements, any disputes that happen to arise shall be submitted to the exclusive jurisdiction of the court of the area in which the Onpipeline registered office is located.

For any questions and/or inquiries: please send an e-mail to:

Onpipeline Limited – 3 Cavendish Row – Dublin 1 – Ireland

Last update: October 22, 2020


Cookies are fragments of text sent by a server to a client (browser) and then sent back by the client to the server whenever the client accesses the same server. Cookies are used for authentication and tracking of sessions and for memorising specific information related to users who access the server. Data obtained from cookies are utilised by Onpipeline itself or by companies that collaborate with us in order to ensure simpler access to the Service, easier navigation on the site, marketing purposes and purposes instrumental to the service. The user may always decide whether or not to accept the cookies of a particular website. These rules are defined autonomously by the User at browser level.

Cookies used on this site


Please see the below list of sub-processors that we engaged with, the country they operate from, and the service(s) they provide.

Sub-ProcessorCountryServiceSub-Processor Measures
Amazon Web ServicesIrelandCloud Service ProviderShared Responsibility Model
MailchimpUnited StatesEmail Marketing ProviderPrivacy Policy
SendGridUnited StatesEmail Marketing ProviderPrivacy Policy

EU-US Privacy Shield Framework

The Court of Justice of the European Union (CJEU) has struck down the EU-US Privacy Shield Framework. Data controllers in the European Union (EU) can no longer rely on certifications of data recipients in the United States (US) under the Privacy Shield to justify the transfer of personal data from the EU to the US.

Onpipeline is regulated by and follows European legislation in relation to data transfers. Onpipeline is registered in Europe and doesn’t need to obtain a certification under the EU-US Privacy Shield framework. 

Security at Onpipeline



We adopt the latest technologies, practices and architecture available. We keep all our tools and services under the same roof by utilizing a market-leader in cloud computing. Amazon Web Services(AWS) provides our Engineers the flexibility and capacity to rapidly deploy and scale services on-demand. We look after your data on the cloud by implementing a number of security controls, while AWS protects your data on the cloud. They do this through physical security in their data centers.


We’ve built both internal and external security checkpoints into the application’s development pipeline. Our Engineering ensure that our coding guidelines are followed and maintained. We validate our deployments with regular ongoing assessments.

We  have a long term vision for our application security that is continuously evolving, we build new features for our product and we identify reasonable opportunities to fand maintain a conscious security mindset.


Information Security Policy is the overarching collection of policies implemented to ensure the confidentiality, integrity, and availability of the data we store. Our policies ensure that we provide all our team members with the necessary practices to build upon the strong foundations of their security onboarding. We utilize these policies daily. 

Read more about Security

Onpipeline™ is a cloud-based CRM software designed to manage customers and sales from anywhere. 

Should you have any questions about features, pricing or anything else, please contact us

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