Terms of Service

These Terms of Service (“Terms” or “Agreement”) are a contract between you (the Customer or “you”) and us (“Onpipeline” or “we”). They describe the services provided when you sign up for an account with us, define aspects of our business relationship, and set forth the terms and conditions that apply to your access to and use of the websites, products, and services. Using our Services or signing up for a Free Account indicates agreement with and acceptance of these Terms.

General Terms

An Account is created when an individual, company, or other entity signs up to the platform.
The person company, corporation, organization, or other entity that manages the account.
These Terms of Service and any materials, contracts, conditions, or other documents referenced or linked to herein, without limitation.
Confidential Information:
Any information marked confidential, identified as confidential at the time of disclosure, or that ought reasonably to be considered confidential, whether received in writing, visually, electronically, or orally.
The customer relationship management application at onpipeline.com (and all subdomains and sub-directories).
Subscription Period:
The period between billings.
Trial Period:
The first free days of a new account is the Trial Period. You agree not to create additional accounts for the purpose of obtaining additional Trial Periods.

1. Your Account
Your email/id and password is the only way to log in and access your Account. You understand and agree that you are responsible for maintaining the confidentiality of your account info. You agree to provide true, accurate, current, and complete information about yourself, or the entity you represent, and you agree not to misrepresent your profile information.

In compliance with this Agreement, you have the right to access and use the Services. This right is non-transferable, and you agree not to disclose your login to any Third Party. You are solely responsible for all activities that occur within your Account. If you become aware of any unauthorized use of your account you are responsible for notifying us immediately.

Billing information can be updated by “admin” users within their account, and may only be changed by them. Onpipeline will not change your billing information for you, under any circumstances, and will not be held responsible if an unauthorized party accesses your account or changes your billing details. Onpipeline does not see or store full credit card numbers at any time.

2. Fees
You agree to pay all fees. Such fees will be billed in advance for each month and are non-refundable. You agree that you may not be refunded or credited for partial months of service, OR for periods in which your account remains open but you do not use the services.

We reserve the right to modify our rates at any time upon thirty (30) days written notice by posting these changes to the site or by notifying you via email. Should you continue to use the services after these changes go into effect, you will be responsible for paying the new rate.

You agree that Onpipeline and its third party service providers may store your credit card. You authorize us to charge you fees for Services purchased. If the payment card you provide expires and you do not update your payment card information or cancel your Subscription, you authorize us to suspend your Account until your billing details have been updated.

3. Duration, Renewal and Cancellation
Your subscription period is valid for a month or a year, according to your subscription. Yearly subscriptions are available only with wire payments in advance. If you upgrade to a higher-level subscription during the subscription period, you will have immediate access to those higher level features. If you downgrade you will lose features immediatlely. Upgrades and downgrades will be prorated automatically, all prorations will be billed at the end of the month (end of subscription period).

You may cancel your subscription at any time, within your account.

Any cancellation must be completed prior to the end of your subscription period, otherwise, billing for the next month will be processed automatically. Cancellations performed after billing are not entitled to refunds.

Account deletion and downgrades remove all data. We are not responsible for any content lost as a result of account deletion.

We reserve the right to change our data storage and processing capabilities and procedures at any time, without notice or liability, subject to applicable laws.

Onpipeline reserves the right to terminate this agreement at any time, for any reason, and at our sole discretion, without liability. A reason for such termination may be, but is not limited to, failure to comply with these Terms. We reserves the right to modify, suspend, or discontinue the Site and/or Services for any reason, with or without notice.

4. Property Rights, Privacy and Monitoring
You represent that you own any content you upload. You agree that Onpipeline is not responsible for any violations of 3rd party rights in any data that you submit, upload, or otherwise add to Onpipeline.

We do not pre-screen, monitor or filter any data in order to discover any unlawful nature therein. However, if unlawful data is discovered you agree that we may, with or without prior notice or notification, for any reason, and at our sole discretion, immediately suspend your access to the Services, remove content, and/or terminate this agreement.

Onpipeline materials and contents are protected by copyright, trade secrets, and trademark laws and international treaties. Your use of the Services does NOT grant you any property right.

We may use Customer data in an aggregated and anonymized format for research, educational and other similar purposes.

5. Free Trial
From time to time and at our sole discretion, we may offer you the opportunity to try a new product or service for free for a limited time. Whether you wish to continue using the Services before the end of the trial period you must send a subscription order. At the end of the trial period we will delete all content related to your account.

You shall not sign up for multiple accounts in order to receive additional benefits. We may terminate or suspend a trial account at any time without notice or liability.

We are not responsible or liable for any adverse impact caused by or connected with a trial account.

6. Collection and usage of Information
You agree not to disclose verbally, electronically, in writing, or in any other manner any confidential information that you have acquired or learned during the term of this agreement or following the expiration or termination of this agreement.

7. Data Protection and Data Processing
We maintain safeguards for security, confidentiality and integrity of data, including, but will not be limited to, measures for preventing access, use, modification or disclosure of data. Equipment or facilities are located in the European Union.

These Terms constitute the data processing contract between the Customer as the data controller and Onpipeline as the data processor.

Our Privacy Policy at www.onpipeline.com/en/privacy is hereby incorporated into this Agreement.

8. Disclaimer and Limitation of Liability
We make no representations or warranties about the suitability, reliability, availability, timeliness, security, or accuracy of the site, services, or data made available from the services. Your use of the site or services are at your sole responsibility and risk. The site and services are provided on an “as is” and “as available” basis. We disclaim any warranty that the site, the services, or any content, including, without limitation, any third party software and content, will meet your requirements or be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the site, services, and servers are free of viruses or other harmful components. You agree that from time to time we may remove the site or cease providing the services for indefinite periods of time without prior notice or notification. Your access to and use of the site and services may be interrupted or suspended from time to time for any reason, including, but not limited to, equipment malfunctions, periodic updating, maintenance or repair of the site or services, or other actions that we may elect to take. You acknowledge and agree that you are not entitled to damages or any other form of compensation or relief when outages, delays, downtime, malfunctions, security or system breaches, or other interruptions of service occur. We are not responsible for the acts, omissions, or failures of any third-party content, service, network, or software or hardware provider, including but not limited to, internet service providers, hosting services used by Onpipeline, telecommunications providers, content provided by other users, or any software or hardware not provided by Onpipeline. No advice or information, whether communicated orally or in writing, from Onpipeline employees, or via the site or services, shall create any warranty not expressly stated in this agreement. You agree that neither Onpipeline nor its officers, directors, affiliates, licensors, employees or agents, will be held liable to you or any third party acting on your behalf, for any tangible or intangible damages or losses arising from or relating to this agreement.

9. Dispute Resolution
In any dispute between you and Onpipeline relating to this Agreement, you agree that the dispute shall be governed exclusively by the laws of Ireland. You agree that you will not bring a claim under or relating to this agreement more than twelve (12) months from when your claim first arose.

10. Severability
If any portion of this agreement is deemed unlawful, void, or unenforceable by any arbitrator or court of competent jurisdiction, such decision will not invalidate the agreement as a whole. Only that portion that is unlawful, void, or unenforceable will be stricken from this agreement.

11. Modifications
We reserve the right to change, modify, add, or remove portions of the Terms at any time. Please check these Terms periodically for changes. Your continued use of the Services after such changes have been published constitutes your acceptance of changes.

12. Miscellaneous
This Agreement replaces and supersedes any other prior or contemporaneous agreement, representation, or discussion, oral or written, and may not be changed except in writing, and signed by us.

Last update: Sept 1, 2019

Onpipeline™ is a cloud-based CRM software that helps companies improve customer relationships. Our CRM systems help sales teams manage contacts, deals, activities, automations, and the entire sales process from anywhere. Should you have any questions about features, pricing or anything else, please contact us.

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