Terms of Service

These Terms of Service (“Terms” or “Agreement”) are a contract between you (the Customer or “you”) and us (“Onpipeline” or “we”). They describe the services provided when you sign up for an account with us, define aspects of our business relationship, and set forth the terms and conditions that apply to your access to and use of the websites, products, and services. Using our Services or signing up for a Free Account indicates agreement with and acceptance of these Terms.

General Terms

An Account is created when an individual, company, or other legal entity signs up for access to the platform.

The individual, company, corporation, organization, or other legal entity that establishes and manages the Account.

These Terms of Service constitute the entire agreement (“Agreement”) between the parties and include any materials, contracts, conditions, or other documents referenced or linked herein, without limitation.

Confidential Information:
Any information designated as confidential, identified as such at the time of disclosure, or which should reasonably be understood to be confidential. This includes information provided in writing, visually, electronically, or verbally.

The customer relationship management application available at onpipeline.com, encompassing all subdomains and sub-directories.

Subscription Period:
The duration between successive billings for the Services.

Trial Period:
The initial complimentary days offered upon the creation of a new Account. Users are prohibited from creating additional Accounts to exploit additional Trial Periods.

1. Your Account

1.1 Your Account credentials, consisting of your email/ID and password, are the exclusive means of accessing your Account. You acknowledge and agree to bear full responsibility for maintaining the confidentiality of your Account information. You undertake to furnish accurate, current, and complete information about yourself or the entity you represent, and refrain from providing misleading profile information.

1.2 Under compliance with this Agreement, you are granted the non-transferable right to access and utilize the Services. You commit not to disclose your login credentials to any third party. You assume sole responsibility for all activities conducted within your Account. If unauthorized use of your Account is detected, prompt notification to us is your responsibility.

1.3 Billing information may be revised by “admin” users within their respective Accounts. Under no circumstances will Onpipeline modify billing information on your behalf, and we shall not be held accountable for unauthorized access to your Account or unauthorized modifications to billing details. It should be noted that Onpipeline does not access or store complete credit card numbers at any point.

1.4 Third-Party Applications – While you may elect to integrate third-party applications with our Services, it’s important to recognize that these applications are not developed or controlled by Onpipeline. You acknowledge and agree that the usage of third-party applications is solely at your discretion, and Onpipeline is not responsible for any issues or consequences arising from the use of such applications.

1.5 Prohibited Activities – In utilizing the Services, you agree not to engage in any activities that violate applicable laws, regulations, or the rights of others. Prohibited activities include but are not limited to unauthorized access to the Services, distribution of harmful software, transmission of spam, or engaging in any form of malicious activity that disrupts or compromises the integrity of the Services.

2. Fees

2.1 By subscribing, you agree to remit all applicable fees. These fees will be billed in advance for each month and are non-refundable. Refunds or credits are not issued for partial months of service or periods during which the Services are available but not used.

2.2 We reserve the prerogative to modify our rates with a prior notice of thirty (30) days. Changes in rates will be communicated by posting them on the site or by email. Continuing use of the Services after such changes come into effect implies your consent to pay the updated rates.

2.3 You hereby authorize Onpipeline and its third-party service providers to store your credit card details. In the event that the payment card on record expires, and no updated payment information is provided or Subscription canceled, we are authorized to suspend your Account until billing details are rectified.

3. Duration, Renewal, and Cancellation

3.1 The duration of your subscription is contingent upon your chosen plan (monthly or annual). Annual subscriptions require advance payment via wire transfer. Upgrading to a higher-tier subscription confers immediate access to the corresponding advanced features. Downgrading results in immediate feature reduction. Automatic proration occurs for upgrades and downgrades, and associated charges are levied at the end of the subscription period.

3.2 Cancellation of your subscription can be executed within your Account interface. To avoid automatic billing for the next month, cancellations must be concluded before the subscription period’s conclusion. 

3.3 Cancellations performed post-billing are not eligible for refunds.

3.4 Account deletion and downgrades result in the deletion of all data. We bear no responsibility for any content loss due to account deletion.

3.5 We retain the right to alter data storage and processing procedures without notice, subject to applicable laws.

3.6 Onpipeline reserves the right to unilaterally terminate this agreement without liability and at its discretion. Grounds for such termination may include, but are not limited to, non-compliance with these Terms. Additionally, Onpipeline retains the right to suspend, modify, or discontinue the Site and/or Services for any reason, with or without advance notification.

4. Intellectual Property Rights, Privacy, and Monitoring

4.1 You assert ownership of any content uploaded by you. However, you acknowledge that Onpipeline is not accountable for any violations of third-party rights arising from the data you submit, upload, or add to Onpipeline.

4.2 While we do not pre-screen, monitor, or filter data for unlawful content, you agree that we possess the right, with or without prior notice, to suspend your access to the Services, delete content, and/or terminate this agreement upon discovery of unlawful data.

4.3 The materials and contents associated with Onpipeline are safeguarded by copyright, trade secrets, trademark laws, and international treaties. The use of the Services does not confer property rights to you.

4.4 We may utilize Customer data in aggregated and anonymized formats for research, educational, and similar purposes.

5. Free Trial

5.1 Intermittently and at our sole discretion, we may extend the opportunity to experience a new product or service for a limited free trial period. If you choose to continue using the Services after the trial period, you are required to submit a subscription order. At the trial period’s conclusion, all content linked to your Account will be deleted.

5.2 Engaging in multiple sign-ups to acquire additional benefits is strictly prohibited. We hold the authority to terminate or suspend trial Accounts without prior notice or liability.

5.3 Any adverse consequences resulting from or connected to a trial Account fall outside our responsibility and liability.

6. Collection and Usage of Information

6.1 You agree to indemnify us against claims brought forth by third parties arising from your use of the Services. 

6.2 You are obligated not to disclose confidential information acquired during the agreement’s term or following its expiration or termination, whether verbally, electronically, in writing, or via any other means.

7. Data Protection and Data Processing

7.1 We uphold safeguards to ensure data security, confidentiality, and integrity, including but not limited to measures that prevent unauthorized access, use, modification, or disclosure of data. Our equipment and facilities are located within the European Union.

7.2 These Terms constitute the data processing contract between the Customer, acting as the data controller, and Onpipeline, serving as the data processor.

7.3 Our Privacy Policy accessible at www.onpipeline.com/en/privacy is integrated into this Agreement.

8. Disclaimer and Limitation of Liability

8.1 We offer no guarantees regarding the suitability, reliability, availability, timeliness, security, or accuracy of the site, Services, or data provided via the Services. Your utilization of the site and Services is at your sole discretion and risk. The site and Services are presented on an “as is” and “as available” basis. 

8.2 We disclaim any warranty related to the site, Services, or content, including third-party content, meeting your requirements, being uninterrupted, timely, secure, or error-free. You acknowledge that we may intermittently remove the site or temporarily suspend the Services without advance notice. Interruptions or suspensions may result from equipment malfunctions, updates, maintenance, or repairs, and no compensation or relief is due to you for such occurrences. 

8.3 We are not liable for third-party content, services, networks, or software/hardware failures. Information shared by Onpipeline employees, or via the site or Services, does not create any warranty beyond.

9. Dispute Resolution

9.1 In any dispute between you and Onpipeline relating to this Agreement, you agree that the dispute shall be governed exclusively by the laws of Ireland. 

9.2 You agree that you will not bring a claim under or relating to this agreement more than twelve (12) months from when your claim first arose.

10. Severability

If any portion of this agreement is deemed unlawful, void, or unenforceable by any arbitrator or court of competent jurisdiction, such decision will not invalidate the agreement as a whole. Only that portion that is unlawful, void, or unenforceable will be stricken from this agreement.

11. Modifications

We reserve the right to change, modify, add, or remove portions of the Terms at any time. Please check these Terms periodically for changes. Your continued use of the Services after such changes have been published constitutes your acceptance of changes.

12. Miscellaneous

This Agreement replaces and supersedes any other prior or contemporaneous agreement, representation, or discussion, oral or written, and may not be changed except in writing, and signed by us.

Last update: Sept 1, 2019

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