Inside Sales for Beginners: Inside vs Outside Sales

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inside sales
7 minutes read
Let's explore what makes inside sales so cool. We'll look at the key strategies, the tools they use, the skills, and even the good and bad parts of the job.

Inside Sales is about selling products or services without meeting in person, such as over the phone, through video calls, emails, or online platforms. Many industries use this approach to sell without in-person meetings.

Outside Sales, on the other hand, is the traditional way of selling through in-person meetings. Unlike inside sales, outside sales involve personal visits to clients, meetings at their offices, etc.

Strategies for Inside Sales Success

The foundation of inside sales excellence lies in a series of well-crafted strategies:


When you are trying to sell a product or service it is important to learn about it. Since sales is a wide subject, you as a inside sales person can narrow it down to a specific field. Becoming an expert in one thing helps connect better with customers who want advice from an expert.

Lead Qualification 

Not all leads are created equal. Inside sales professionals have a knack for identifying the most promising leads. By focusing their efforts on these high-potential leads, they maximize their chances of success.


It is a very important aspect of being a inside sales professional. You need to recognise that each customer is unique. Inside sales reps customize their messages and outreach for every prospect. This tailored approach creates a more personal and engaging sales process.

Team Collaboration 

Inside sales thrives on teamwork. People on these teams work together to focus on and win important clients, making sure the whole team does well.

Rapid Responses 

Inside sales professionals understand that timeliness is crucial. They respond to new leads to capture their interest and prevent it from fading.

Inbound Leads  

Inside sales reach out to the propective customer through various methods. Through articles and social media they drive attention of people who might want to buy what they’re selling.

Continuous Learning: 

The pursuit of knowledge never ceases in the world of inside sales.  Reps keep on learning and getting better by practicing a lot and trying different ways to sell stuff. They also study their competitors and do exercises to improve their sales skills.

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Essential Tools for Inside Sales

Inside sales relies on a robust toolkit:

Customer Relationship Management (CRM):  It is a very important tool to store all the vlauable information. Inside sales use it as a tool track of vital information.

Phone and Video Chat: These tools help real-time conversations, making it easier to connect with clients and prospects .

Email:  Email is a versatile tool that lets inside sales reps send messages. They share updates, newsletter, presentations, proposals, and lots of info about what they’re selling.

Live Chat: Live chat is super useful for talking with people on a website right when they’re there. It helps start conversations and turn potential clients into customers.

Marketing Automation:  Inside sales pros rely on marketing automation to help leads grow. They use automated email campaigns to guide them through the sales process step by step.

Sales Cadence Software:  This helpful tool lets inside sales reps plan when to send emails and messages on social media. It helps them stay organized and follow a consistent approach when reaching out to people.

Analytics Dashboards:  These dashboards are like scoreboards that help us see how well the team is doing. They show us things like how many calls we’ve made, the deals we’re working on, and the ones we’ve completed.

VoIP Phone Systems:  VoIP (Voice over Internet Protocol) systems are like super advanced phones. They can record calls, direct them to the right person, and work together with our customer database to help us talk to clients more easily.

Inside Sales Rep’s Day

A typical day in the life of an inside sales representative unfolds in a structured manner:

Setting Goals

The day begins with a review of targets and the careful planning of daily activities to achieve these objectives.


It is a very integral part of being a good inside sales. Before reaching out to clients and potential customers, reps spend time learning about the companies and people they’re going to contact. Tools like LinkedIn, ZoomInfo, and CRM systems provide vital information for effective interactions.


Inside sales reps reach out to potential clients by either cold calling them and sending emails.

Product Demos

If needed, reps show customers how a product works and how it can help them by doing product demos. Video calls are a preferred medium for these presentations.

Sales Conversations

A big part of their day is spent talking to customers about sales. They do this using phone calls, emails, or video chats. Salespeople use different ways to make deals, answer questions, and talk about all the sale details.

Data Entry

After every talk, inside sales reps carefully feed data  into the CRM updaing information.  This ensures that all team members have access to current and relevant data.


Selling things is usually not a quick task; it’s more like a journey than a one-time chat. Inside sales reps plan more meetings to keep things going smoothly. They also keep an eye on what needs to be done next using the CRM.

Team Meetings

Inside sales teams are like a close group of friends. They have meetings where they share their best ideas and get advice from their bosses. These meetings help everyone get better and work well together as a team.

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Skills for Inside Sales Success

To excel in the realm of inside sales, a set of indispensable skills are required:


Talking and listening are super important for inside sales success. You need to speak clearly, so clients understand you, and you also need to listen carefully when they talk. It’s all about good communication.

Rapport Building 

The ability to establish rapport with clients is crucial. Inside sales reps achieve this by asking relevant questions and actively listening to client needs and concerns.


Mastering the CRM, sales tools, and video chat platforms is imperative. It’s akin to becoming an expert in the tools of the trade.


The life of an inside sales representative can involve juggling numerous tasks. Those who are well-organized can effectively prioritize and manage their daily activities.


Inside sales is often driven by individual motivation. Representatives must be self-starters, consistently working towards their targets, even without constant supervision.

Quick Learning 

The inside sales landscape frequently introduces new software and tools. The ability to rapidly adapt and learn is a highly valuable skill.


The energy and positivity brought to client interactions are contagious. Being upbeat enhances the quality of engagement and connection with clients.

Problem Solving  

Sometimes, problems come up, but inside sales folks are really good at coming up with clever solutions to fix them. It’s like solving puzzles!


Closing deals and securing commitment from clients require the skill of persuasion. Inside sales representatives employ various techniques to gain commitment and successfully close sales.

Pros and Cons of Inside Sales


  • Work-from-Home Flexibility:  Not having to travel to work every day gives you more freedom to decide where you want to work.
  • Standard Hours: People in inside sales typically don’t have to travel overnight. This means they have a more regular and structured work schedule.
  • Career Advancement:  If you’re great at inside sales, you can expect to move up to higher positions and earn more money as a reward for doing a fantastic job.
  • Cutting-Edge Technology:  Inside sales is all about using new and cool technologies to sell things. It’s a place where you can learn and grow because there are always new and exciting things happening in the world of sales.
  • Lower Stress:  Inside sales professionals get a regular paycheck along with their earnings from sales. This means their income is more consistent and (often) not as dependent on making lots of sales all the time, which can be less stressful.
  • Team Camaraderie: Close relationships and camaraderie develop within inside sales teams, enhancing the workplace environment.
  • High Earning Potential: For those who excel, the potential for a six-figure income exists, offering a lucrative career path.


  • Less Face-to-Face Time:  Inside sales reps don’t get to meet with clients and coworkers in person as much.
  • Desk-Centric Job: A significant portion of the workday is spent at a desk, engaging in phone and computer-based tasks.
  • Potential for Repetition: Routine activities, such as calling leads and entering data, may lead to a sense of repetition.
  • Close Supervision:  Inside sales teams usually have their work closely watched over by managers, more so than field sales teams.
  • Pressure: The need to meet quotas and adhere to tight deadlines can be demanding.
  • Management of Multiple Systems: Daily updates in the CRM and the management of multiple tools and systems can be overwhelming.
  • Fatigue:  Talking to clients and potential customers all day can be tiring. Inside sales reps need to keep up their energy and stay enthusiastic.
  • Earning Limits:  It’s possible that some outside sales reps could earn more money, depending on the company and what they’re selling.

Is Inside Sales Right for You?

Whether an inside sales career is a good fit for you depends on your own skills and personality. If you’re good with technology, like talking to people, and are okay with working at a desk, then inside sales might be a great job for you. It’s a unique chance to talk to customers, sell things, and make a big difference, all without leaving your desk. If you’ve got the right skills and attitude, you could be a star in the world of inside sales.


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