What is a CRM and how much does it cost? A real investment!

When we talk about CRM we think of software that allows you to manage relationships but when the department is the sales department.
What is a CRM and how much does it cost? A real investment!


Customer Relationship Management or CRM means a software that allows you to manage and improve relationships with potential customers and exisiting customers.

But customer relationship management varies by department. 

When the department is the sales department, a CRM is used mainly for lead and sales pipeline management. In other words, to manage customers and the whole sales process. Technically speaking, a CRM is the part dedicated to Sales but – in the common sense we speak – CRM is also for marketing and post-sales support (ticketing system).

Your support team could use a CRM to manage support requests, i.e. customer tickets, while the marketing could use tools to analyze how users respond to online campaigns (web analytics).

What Is the Difference between ERP and CRM? A Closer Look

Simplify the sales process

In short, a CRM system for your sales team will simplify the sales process thanks to professional tools for managing the sales funnel. 

Data is centralized and you can spend less time searching for information and focus more on building relationships with prospects.

A sales CRM is a tool for managing prospects or customers throughout the sales process: In other words, you can manage any interaction between sales reps and leads, tracking communications, automatically organizing data, etc.

Centralize sales activities

Salespeople spend their days between searching for prospects and cold calling, negotiating, and field sales. 

Managers are busy monitoring the performance of their salespeople and educating the team. Without a centralized system, things can get complicated quickly.

Sales CRM can integrate with your existing communication tools and channels, therefore, simplifying the management of all your activities from a single platform. 

Sales reps can easily find the information they need to properly follow up with a customer. 

In addition, they can interact with customers through all communication channels, such as e-mail or telephone.

Minimize mistakes

Sales CRM minimize data entry errors by being able to automatically record actions taken by a representative within the CRM application, such as initiating a sales call or sending a follow-up email.

Moreover, a Sales CRM doesn’t just make information more accessible but also helps you identify performance or operational issues that could impact your sales growth.

Identify bottlenecks

If you don’t use a sales CRM, analyzing problems can be a nightmare. Imagine having to manage data in spreadsheets and struggle with Excel formulas.

With a CRM, customer information is automatically populated in real time to provide insight into the functioning of the sales team as a whole or just a single salesperson.

Activity reports

You can view and analyze the activities of your sales reps, including the number of calls made, emails, appointments, completed tasks and much more.

Sales goals

With a CRM you can track your team’s goals, filtered by pipeline, single representative, etc. If there are bottlenecks in your sales process or performance issues with individual reps, your sales CRM will help highlight that.

Shorten your sales cycle

A sales CRM automates tasks and data analytics that typically slow down your work. New relationships can be established in less time allowing sellers to move deals through the sales pipeline faster.

Better team work

Marketing and Sales are the ones that generate revenue. When both teams can work together and efficiently, your business grows! 

Both teams can work more effectively with a Sales CRM! 

In addition, the use of a Sales CRM can help Marketing optimize the data entered by the sales team, set up best promotional activities and develop more effective campaigns to attract new customers.

How much does it cost?

The cost of a CRM varies and depends on the type, generally a cloud-based CRM can cost from $12 up to $150 (USD) per month for each user who uses the CRM. See our pricing

A complete corporate CRM package that is installed locally can cost thousands of dollars, and this cost goes up when you consider the costs of the technical team that will have to manage it.

A CRM system can be considered a real investment for your company not to be underestimated, because over the years sales can be increased and the money spent will certainly be a gain. If you use it correctly, the return on investment is guaranteed.


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